Shipping policy

SHIPPING POLICY

SHIPPING DESTINATIONS

NOMAVEO currently ships to:

• United States
• Canada
• Belgium
• Denmark
• France
• Netherlands
• Norway
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom

PROCESSING TIME

Orders are normally processed within 2–5 business days, excluding weekends and public holidays.

ESTIMATED DELIVERY

Estimated delivery after dispatch is:

• United States and Canada: 7–15 business days
• European destinations: 7–15 business days

Remote locations, customs processing, carrier delays, weather conditions, and periods of high demand may extend these estimates.

TRACKING

When tracking is available, customers receive a shipping confirmation email containing their tracking number. Tracking information may require several days to update after dispatch.

SEPARATE PACKAGES

Orders containing multiple items may arrive in separate packages. No additional shipping charge will be applied unless clearly stated at checkout.

CUSTOMS, VAT, DUTIES, AND TAXES

Applicable taxes may be collected at checkout depending on the customer’s location.

Unless the checkout explicitly states that import duties and taxes are included, international orders may be subject to VAT, customs duties, import taxes, or carrier brokerage fees upon delivery. These charges are determined by local authorities and are the customer’s responsibility.

Customers who refuse a shipment because of unpaid customs charges may have the charges incurred deducted from their refund, to the extent permitted by law.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact [SUPPORT EMAIL] immediately if a correction is needed.

Once an order has been processed or shipped, we cannot guarantee that its address can be changed.

DELAYS

If we cannot dispatch or deliver an order within the timeframe promised at checkout, we will contact the customer with an updated estimate and provide any cancellation or refund options required by applicable law.

LOST OR DAMAGED SHIPMENTS

If tracking has not updated for an extended period, or if a package arrives damaged, contact [SUPPORT EMAIL] with the order number and supporting photographs when applicable.

Contact: [SUPPORT EMAIL]