Politique de remboursement
Return and Refund Policy
We want you to be satisfied with your Nomaveo purchase. Please review the return conditions and deadlines below.
RETURN REQUEST DEADLINES
United States and Canada
Customers located in the United States or Canada must submit a return request within 7 calendar days of the date the order is marked as delivered by the shipping carrier.
United Kingdom
Customers located in the United Kingdom have the right to cancel an eligible online purchase within 14 calendar days of receiving the order, without providing a reason.
After notifying us of the cancellation, UK customers have an additional 14 calendar days to return the product.
These deadlines do not limit any statutory rights relating to defective, damaged, unsafe, or incorrectly described products.
HOW TO REQUEST A RETURN
To request a return, contact us through our Contact page and provide:
• Your full name
• Your order number
• The reason for the return
• Photographs or videos when the product is damaged, defective, incomplete, or incorrect
After reviewing your request, we will provide the appropriate return instructions and return address.
Please contact us before sending the product. Do not return your order to the manufacturer, fulfillment partner, or the address displayed on the original parcel unless we specifically instruct you to do so.
RETURN ELIGIBILITY
To qualify for a change-of-mind return:
• The return request must be submitted within the applicable deadline.
• The product must be complete and include all accessories.
• The product must not show damage beyond what is reasonably necessary to inspect it.
• The original packaging should be included whenever reasonably possible.
• Proof of purchase is required.
Where permitted by law, Nomaveo reserves the right to reduce a refund if the product has been damaged, altered, misused, or handled beyond what is reasonably necessary to inspect it.
CHANGE-OF-MIND RETURNS
Customers are responsible for return shipping costs when returning a product because of a change of mind, personal preference, or an incorrect product selection.
We strongly recommend using a tracked shipping service. Nomaveo is not responsible for a return parcel that is lost before reaching the designated return location.
Original shipping charges are non-refundable except where reimbursement is required by applicable law.
DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
Please contact us within 7 days of delivery whenever possible if your order arrives damaged, defective, incorrect, or incomplete. Include clear photographs or videos showing the product, packaging, shipping label, and reported issue.
After reviewing the evidence, Nomaveo may provide:
• A replacement product
• A replacement part
• A partial refund
• A full refund
• Return instructions, when a physical return is required
When the product is confirmed to be damaged, defective, incorrect, or incomplete, Nomaveo will cover reasonable return shipping costs when a return is required.
The 7-day reporting request does not limit any statutory consumer rights that apply in the customer’s country or region.
REFUNDS
Returned products are inspected after they reach the designated return location.
If the return is approved, the refund will be issued to the original payment method. We aim to process approved refunds within 5 business days after the inspection.
Banks and payment providers may require additional time to display the refund in the customer’s account.
For eligible UK cancellations, refunds will be processed no later than 14 days after we receive the returned product or valid evidence that it has been sent back.
UK STANDARD DELIVERY COSTS
For an eligible statutory cancellation by a UK customer, Nomaveo will refund the product price and the cost of the least expensive standard delivery option offered at checkout.
Additional costs for express, priority, or upgraded delivery services are not refundable.
ORDER CANCELLATIONS
Orders can be cancelled only before they have entered processing or fulfillment.
Once an order has been processed or shipped, it can no longer be cancelled and must be handled under this Return and Refund Policy.
RETURN ADDRESS
Our return address may vary depending on the customer’s location and the order’s fulfillment location.
Customers must contact us before returning a product so that we can provide the correct return address and instructions.
STATUTORY RIGHTS
Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights available under the laws of the customer’s country or region.